At Ontario Home Furniture, customer satisfaction is our priority. We take great care in delivering quality furniture, however, if an issue arises, please review our return and damage policy below.

Damaged Items

If you receive a product that is damaged, please notify us as soon as possible. Our team will assess the issue and arrange the next steps accordingly.

Return Process for Damaged Products

In the case of a damaged item, our representative will visit your location within 30 days to inspect the product. After inspection and confirmation of damage, our team member will collect (pick up) the damaged item directly from you.

Conditions

• The product must be available in its original condition at the time of inspection.
• Damage should not be caused by misuse, mishandling, or improper installation.
• Proof of purchase may be required for verification.

Important Notes

• Inspection and pickup will be scheduled based on availability and location.
• Any delays due to customer unavailability may affect the pickup timeline.
• Ontario Home Furniture reserves the right to approve or deny returns after inspection.

Contact Us

For return or damage-related inquiries, please contact us through our website:
https://ontariohomefurniture.ca/